FAQs

What makes LocateSmarter different from other data resellers?

Our batch application is the first of its kind. Our patented data management platform connects you to leading data providers and data sources through one centralized, cloud-based platform.

Do I have to change the format of my files to use LocateSmarter?

No. Our mapping tool lets you upload your files to LocateSmarter and then, label your fields through a dropdown menu of categories and customizable fields. Our ClientOUT mapping tool also allows you to control your file format to make transferring the data back into your collection system even easier.

Who can use LocateSmarter?

LocateSmarter is applicable to any industry that handles its own accounts receivables process, including debt collection agencies, financial services, healthcare, utilities, law firms and more. Some of our products do require your business to have permissible purpose under the Gramm-Leach-Bliley Act (GLBA) and/or Fair Credit Reporting Act (FCRA).

What information do I need to get started?

To register, you will need your company’s FEIN, IP Address and other basic company information. After filling out our registration form online, a Client Advocate will work with you to schedule an onsite visit.

With LocateSmarter Phone Append, how many phone numbers will I receive back?

You may choose whether you want one or multiple hits returned per pass through attempt. Regardless, we ensure that our data providers/sources only return the best quality data and no duplicated information.

How do you keep track of my skip activity?

LocateSmarter will provide a SkipID for every record in your results file. This uniquely identifies each time a record has processed which enables us to track the cost per record, previous phone numbers, the number of skip trace attempts, etc.

How do I contact LocateSmarter if I have a question?

For account and technical support, you may call 866-912-1314 or email customerservice@locatesmarter.com. For questions about our products, testing or becoming a LocateSmarter customer, please call 888-254-5501 or email info@locatesmarter.com. You may also fill out the form located here. Representatives are available Monday - Friday from 8:00am to 5:00pm CST.